1. Scope
As a transportation company operating in the occasional transport sector, we need to collect, process, and store personal data for the purpose of preparing offers and processing orders. Additionally, when contacting us via our website, processing of personal data may be necessary. All data is handled confidentially and in compliance with legal regulations.
This privacy policy is intended to inform you, as a user, about the nature, scope, and purpose of the collection and use of personal data by:
Wunderwald LBC-Berlin GmbH
Spechtstraße 24b
D-13505 Berlin
Email: info@wunderwald-fahrservice.com
Website: www.wunderwald-fahrservice.de
Phone: +49 (0)30 40 77 94 05
Furthermore, this privacy policy informs you about your rights regarding your personal data under the European General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and the German Telemedia Act (TMG).
The use of our website is generally possible without providing personal data. Where personal data is collected (e.g., name, address, email address, or phone number), this is always done voluntarily whenever possible. Your data will not be shared with third parties without your explicit consent.
Please note that data transmission over the internet (e.g., email communication) may have security vulnerabilities. Our company takes all possible technical measures to protect your data; however, complete protection against access by unauthorized third parties cannot be guaranteed. Therefore, you are free to provide personal data through alternative means, such as by phone.
The use of contact details published within the framework of the legal notice obligation by third parties for sending unsolicited advertisements and information materials is explicitly prohibited. The website operators reserve the right to take legal action in the event of unsolicited promotional materials, such as spam emails.
2. Definitions
This privacy policy is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR) – Article 4. It is designed to be easily understandable for the public, as well as for our customers and business partners. To ensure clarity, we explain the key terms used below.
a) Personal Data
Personal data refers to any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”). Such information can be used to identify a person and may include, for example, name, address, phone number, email address, and IP address.
We do not collect sensitive data related to physical, psychological, genetic, economic, cultural, or social aspects.
b) Data Subject
A data subject is any identified or identifiable natural person whose personal data is processed for initiating or fulfilling an order.
c) Processing
Processing refers to any operation or set of operations performed on personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, modification, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, restriction, deletion, or destruction.
d) Pseudonymization
Pseudonymization refers to processing personal data in such a way that it can no longer be attributed to a specific data subject without additional information, provided that such additional information is stored separately and is subject to technical and organizational measures ensuring that personal data is not linked to an identified or identifiable individual.
e) Controller
The controller is a natural or legal person, authority, agency, or other entity that, alone or jointly with others, determines the purposes and means of processing personal data. If these purposes and means are defined by EU or Member State law, specific criteria for the designation of the controller may be provided.
f) Processor
A processor is a natural or legal person, public authority, agency, or other entity that processes personal data on behalf of the controller.
g) Recipient
A recipient is a natural or legal person, public authority, agency, or another entity to whom personal data is disclosed.
h) Third Party
A third party is a natural or legal person, public authority, agency, or entity other than the data subject, controller, processor, and persons authorized to process personal data under the direct responsibility of the controller or processor.
i) Consent
Consent is any freely given, specific, informed, and unambiguous indication of the data subject’s wishes, by which they express their agreement to the processing of their personal data by a statement or a clear affirmative action.
3. Name and Address of the Data Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) and other data protection regulations applicable in the EU is:
Wunderwald LBC-Berlin GmbH
Spechtstraße 24b
D-13505 Berlin
Email: info@wunderwald-fahrservice.com
Website: www.wunderwald-fahrservice.de
Phone: +49 (0)30 40 77 94 05
Managing Directors: Jenny Wunderwald | Peter Wunderwald
Commercial Register: HRB 185632 B / AG Charlottenburg
4. Name and Address of the Data Protection Officer
For any inquiries regarding the processing of your personal data, or if you wish to make a complaint or object to data processing, please contact our Data Protection Officer:
Wunderwald LBC-Berlin GmbH
Christine Albrecht
Spechtstraße 24b
D-13505 Berlin
Email: datenschutz@wunderwald-berlin.com
Website: www.wunderwald-fahrservice.de
Phone: +49 (0)30 40 77 94 05
5. General Information on Data Processing
5.1. Scope of Collection and Processing of Personal Data
Personal data is generally processed only with the user’s consent. Exceptions apply in cases where obtaining prior consent is not feasible, and data processing is permitted by law.
We collect, process, and store personal data when inquiries are made via telephone, email, or online contact forms to prepare offers and process orders. This data includes, but is not limited to, names, addresses, email addresses, and phone numbers.
5.2. Legal Basis for Processing
•If we obtain consent from the data subject, Article 6(1)(a) GDPR serves as the legal basis.
•When processing personal data necessary for contract fulfillment, Article 6(1)(b) GDPR applies.
•If processing is necessary to safeguard a legitimate interest of our company or a third party, and this interest outweighs the fundamental rights of the data subject, Article 6(1)(f) GDPR applies.
5.3. Data Retention Period
Personal data is stored in accordance with the applicable statutory retention periods and deleted when no longer required. Retention periods vary depending on the purpose:
•Offer-related data: Deleted 2 months after the requested service date if no contract is concluded.
•Contract data: Retained for 6 months after all obligations are settled unless legal claims require further storage.
•Returning customers: If additional bookings are made within 6 months, data may be stored for 2 years from the last booking.
6. Use of Third-Party Services
6.1. Privacy Policy for the Use of Google Analytics
This website uses the service Google Analytics, provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), to analyze website usage by users. Google Analytics uses “cookies,” which are text files stored on your device. The information collected by these cookies is generally transmitted to a Google server in the USA and stored there.
We use Google Analytics to analyze and improve the usage of our website. The statistical data obtained helps us enhance our services and make them more appealing to users.
In exceptional cases where personal data is transferred to the USA, Google complies with the EU-US Privacy Shield framework: Privacy Shield.
Legal Basis
The legal basis for using Google Analytics is Article 6(1)(f) GDPR.
This website utilizes IP anonymization, meaning that the user’s IP address is truncated within EU member states and the European Economic Area (EEA). This anonymization ensures that your IP address cannot be linked directly to you.
Under the data processing agreement between website operators and Google, Google uses the collected information to analyze website usage, generate reports on website activity, and provide other internet-related services. Your data will be stored by Google for 14 months.
How to Opt-Out of Google Analytics
You can prevent the storage of cookies by adjusting your browser settings. However, doing so may limit the functionality of this website.
Additionally, you can prevent Google from collecting and processing data generated by cookies (including your IP address) by installing the following browser plugin:
Further details on Google’s data usage can be found here:
Google Analytics Privacy Policy
6.2. Conversion Tracking (Google AdWords) – Remarketing
We use Google AdWords for advertising and optimizing our online services. However, the personal data collected by Google is not shared with us, meaning we do not receive any identifiable user data.
The data protection relationship in this case is solely between Google and the user.
6.3. Integration of Third-Party Services and Content
Our website may include content from third-party providers, such as:
• YouTube videos
• Google Maps
• RSS feeds
• Graphics from other websites
For these third-party services to function, the providers must process users’ IP addresses, as this is required for content delivery to the respective browser.
We strive to only include third-party content from providers that use IP addresses solely for content delivery. However, we have no control over whether these providers also store IP addresses for statistical purposes. If we become aware of such practices, we will inform users accordingly.
6.4. Use of Social Media Plugins
This website uses Facebook Social Plugins, provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). These plugins can be recognized by Facebook’s logo or terms such as “Like,” “Share,” or “Follow”, usually displayed in blue and white.
Further details on Facebook plugins can be found here:
Additionally, this website includes Twitter buttons, operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA).
When visiting a page that contains a Twitter button, a direct connection is established between your browser and Twitter’s servers. The website operator has no control over the nature and extent of the data transmitted to Twitter. According to Twitter Inc., only your IP address is collected and stored.
For more information on how Twitter handles personal data, visit:
How Social Media Plugins Work
When you visit a page on our website that contains one of the above plugins, your browser establishes a direct connection with the corresponding provider’s servers. The provider receives information that your internet browser has accessed a specific page on our website, even if you do not have an account or are not logged in.
In this case, log files (including IP addresses) are transmitted from your browser directly to the provider’s server and may be stored there. These servers may be located outside the EU/EEA, such as in the USA.
How to Disable Social Media Plugins
If you do not want social media providers to collect and store your data via our website, do not use these plugins.
You can also block plugins entirely using browser add-ons, such as script blockers.
Further details on how these providers collect and process your data, as well as your rights and privacy protection options, can be found in their respective privacy policies.
7. Rights of Data Subjects: Access, Rectification, Objection, and Deletion
If your personal data is being processed, you have the following rights under the GDPR:
7.1. Right to Access (Article 15 GDPR)
You have the right to request free access to the personal data stored about you at any time. You are also entitled to request the following information:
• The purposes of processing
• The categories of personal data processed
•The recipients of the personal data
•The planned storage duration, if possible
• The existence of a right to rectification, deletion, or restriction of processing
• The right to file a complaint with a supervisory authority
To exercise this right, contact our Data Protection Officer or any responsible employee by email.
7.2. Right to Rectification (Article 16 GDPR)
You have the right to request the immediate correction of incorrect personal data. You also have the right to request the completion of incomplete data.
7.3. Right to Object (Article 21 GDPR)
You have the right to object to the processing of your personal data at any time.
If you object, Wunderwald LBC-Berlin GmbH will cease processing your data unless compelling legitimate grounds override your rights, or processing is necessary for the establishment, exercise, or defense of legal claims.
If Wunderwald LBC-Berlin GmbH processes personal data for direct marketing, you have the right to object at any time.
7.4. Right to Restriction of Processing (Article 18 GDPR)
You may request the restriction of processing if:
•You dispute the accuracy of the personal data (for the duration of the verification process).
•The processing is unlawful, but you oppose deletion.
•The controller no longer needs the personal data, but you require it for legal claims.
•You have objected to processing, and verification is pending.
7.5. Right to Data Portability (Article 20 GDPR)
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit your data directly to another controller, where technically feasible.
7.6. Right to Deletion (“Right to Be Forgotten”) (Article 17 GDPR)
You have the right to request the immediate deletion of your personal data if:
•The data is no longer necessary for its original purpose.
•You withdraw consent, and there is no legal basis for processing.
•You object to processing under Article 21 GDPR.
•The data has been unlawfully processed.
If you wish to exercise this right, please contact our Data Protection Officer.
7.7. Right to Lodge a Complaint with a Supervisory Authority
If you believe that the processing of your personal data violates your rights, you may file a complaint with the competent supervisory authority:
Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstr. 219, D-10969 Berlin
Phone: +49 (0)30 138 89-0
Email: mailbox@datenschutz-berlin.de
Wunderwald LBC-Berlin GmbH reserves the right to update this Privacy Policy at any time in compliance with applicable data protection laws.
Last Updated: May 15, 2018